Privacy Policy
Last updated: July 2026
1. Data Controller
This website is operated by:
Bjoern Russack
Bjoern's Holiday Homes
Email: [email protected]
Licensed Holiday Home Operator in Dubai, United Arab Emirates.
Operator Permit No.: HO26/000025368
2. Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, process and protect your personal data when you visit our website, contact us or book accommodation through Bjoern's Holiday Homes.
We are committed to handling your personal data responsibly and, where applicable, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
3. Personal Data We Collect
Depending on your interaction with our website and services, we may collect:
Full name
Email address
Telephone number (if provided)
Booking details
Payment information (processed securely by Stripe)
Passport or other government-issued identification where required by law
Communications sent via our contact form or email
Technical information such as IP address, browser type, device information and website usage necessary for the operation and security of the website
4. Purpose of Processing
We process your personal data for the following purposes:
Processing reservations
Managing your booking and stay
Communicating with you before, during and after your stay
Verifying guest identity
Complying with legal obligations in the United Arab Emirates
Responding to enquiries
Preventing fraud and unauthorised bookings
Maintaining accounting and legal records
Protecting the security and functionality of our website
5. Legal Basis for Processing
Where the GDPR applies, personal data is processed on one or more of the following legal bases:
Performance of a contract (Article 6(1)(b) GDPR)
Compliance with legal obligations (Article 6(1)(c) GDPR)
Legitimate interests in operating and protecting our business (Article 6(1)(f) GDPR)
Your consent where required (Article 6(1)(a) GDPR)
6. Guest Registration
As a licensed Holiday Home Operator in Dubai, we are legally required to register guests with the relevant government authorities.
For this purpose, guests may be asked to provide a copy of a valid passport or other government-issued identification before check-in.
This information is used exclusively to fulfil legal and regulatory obligations and building security requirements.
7. Payments
Payments are processed securely by Stripe.
We never receive or store your complete payment card details.
For more information, please refer to Stripe's own Privacy Policy.
8. Booking Management
Our reservations, calendar management and guest communication are operated through Hostaway and its website platform HolidayFuture.
Personal information is processed only to the extent necessary to manage reservations and provide our services.
9. Contact Form
If you contact us through our website, we will use the information you provide solely to respond to your enquiry.
We do not use your personal information for unsolicited marketing.
10. Cookies
Our website uses cookies that are necessary for:
Website functionality
Booking functionality
Security
Remembering user preferences
You may configure your browser to refuse cookies. Please note that some parts of the website may not function properly if cookies are disabled.
If additional analytical or marketing cookies are introduced in the future, we will provide an appropriate cookie notice where required.
11. Disclosure of Personal Data
We may disclose personal data only where necessary to:
Stripe (payment processing)
Hostaway / HolidayFuture (booking and website management)
Government authorities in the United Arab Emirates where legally required
Trusted service providers supporting the operation of our website and services
We do not sell, rent or trade personal data.
12. International Data Transfers
As our accommodation is located in Dubai, personal information may be processed within the United Arab Emirates and, where necessary, by trusted international service providers.
Where required by applicable law, appropriate safeguards are implemented to protect transferred personal data.
13. Data Retention
Personal information is retained only for as long as necessary to:
Complete your reservation
Comply with legal obligations
Resolve disputes
Fulfil accounting and regulatory requirements
Data that is no longer required will be securely deleted or anonymised where appropriate.
14. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction.
Although no method of transmission over the internet is completely secure, we strive to protect your information using recognised industry standards.
15. Your Rights
Subject to applicable law, you may have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request data portability
Withdraw consent where processing is based on consent
Requests may be sent to:
16. Complaints
If you are located within the European Economic Area (EEA), you may have the right to lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.
We encourage you to contact us first so that we can resolve any concerns directly.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be published on this page together with the latest revision date.
18. Contact
Bjoern Russack
Bjoern's Holiday Homes
Licensed Holiday Home Operator – Dubai, UAE
Operator Permit No.: HO26/000025368